Refund policy

Return & Refund Policy – Averra Naturals

At Averra Naturals, we value your trust and satisfaction. Every product is carefully inspected before dispatch to ensure you receive only the best quality. However, if you face any issue, please review our return and refund policy below:

1. Eligibility for Returns

   • Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.

   • You must raise a return request within 48 hours of receiving your order by contacting our support team.

   • To be eligible, the product must be unused, unopened, and in its original packaging.

2. Non-Returnable Items

   • Due to hygiene and safety reasons, used or opened products cannot be returned.

   • We do not accept returns for items damaged due to customer mishandling.

3. Refund Process

   • Once your return is approved, the refund will be processed within 5–7 business days to your original payment method.

   • Shipping charges are non-refundable unless the return is due to our error (wrong or damaged item).

4. Exchange Policy

   • Exchanges are offered only for damaged or incorrect products after verification.

5. How to Request a Return

   • Email us at averranaturals1@gmail.com with your order number, product photos, and issue details.

   • Our support team will guide you through the process.

At Averra Naturals, customer satisfaction is our top priority. We’re committed to resolving your concerns promptly and ensuring a smooth, transparent shopping experience.

📞 Support: +91 9726413031
📍 Address: Averra Naturals, 23, Manmohan Society, Nr. Jain Rakshabandhan, Old Milan Cinema Road, Saraspur, Ahmedabad - 380018, Gujarat, India